catlee recognizes the importance of protecting personal details and information. This privacy policy (“Privacy Policy”) describes and will help You understand how catlee collects, uses, and discloses Your information in connection with providing You with access to and use of our website www.catlee.in and any subdomains of our website or other selected domains (“Website”) and our mobile application (“App”). Our Website and the App enables You to pay for Order Food From listed restaurants (Products) through the catlee Application. We understand that You care how information about You is used and shared, and we appreciate Your trust that we will do so carefully and sensibly. This Privacy Policy describes our practices in connection with privacy and the Personally Identifiable Information (as defined below) that we collect through the Website and/or App. Except as indicated below, this Privacy Policy does not extend to the collection, use or disclosure of information by any of our affiliates or by other third parties on any websites other than the Website and/or App.
By accessing and/or using the Website and/or App, You agree to all the terms and conditions of this Privacy Policy. We may change this Privacy Policy from time to time and without prior notice. If we make a change to this Privacy Policy, it will be effective as soon as we post it, and the most current version of this Privacy Policy will always be posted under the Privacy Policy tab of the Website and/or App. If we make a material change to this Privacy Policy, we may notify you of the same. You agree that you will check this Privacy Policy periodically. By continuing to access and/or use the Website and/or App, including after we make changes to this Privacy Policy, You agree to be bound by the revised Privacy Policy. If You do not agree to the revised terms of the Privacy Policy, You agree to discontinue using the Website and/or App.
Personally Identifiable Information (or “PII”)
Personally Identifiable Information (or “PII”) means and includes information that identifies you as an individual. In order for you to take advantage of benefits provided through the Website and/or App (for example, to use the Services offered on the Website and/or App), we may require that You furnish certain PII. For example, we may ask You to complete a registration form that asks for contact information such as Your name, date of birth, telephone/mobile number, and email address or an order form that asks for financial information like Your credit card number, expiration date, security code / CVV number and billing address. Your PII may also be obtained by us during the KYC process, which is to be used for Aadhaar Authentication Services to be provided by us, in order to verify your identity and age.
Additionally, when You transact on the Website and/or App, we may collect certain consumer information (such as products ordered and relevant promotion codes) If You communicate with us by email, or otherwise complete online forms, surveys, or contest entries, any information provided in such communication may be collected as PII. You may choose not to provide us with certain personal information. In such an event, you can still access and view much of the Website and/or App; however, You may not be able to reserve any products which require proper age verification. In addition, you can choose not to provide certain optional information, but then you might not be able to take full advantage of many of the features on the Website and/or App.
Non-Personally Identifiable Information (or “Non-PII”)
Non-Personally Identifiable Information (or “Non-PII”) is aggregated information, demographic information, and any other information that does not reveal your specific identity. Through Analytics, this could include Advertising Features including Demographics & Interest reporting, Remarketing, GDN Impression Reporting and Campaign Manager Integration. We and our third-party service providers may collect Your Non-PII, including information about the device You are using in accessing and/or using the Website and/or App, information from referring websites, and Your interaction with the Website and/or App. We and our third-party service providers also may aggregate PII in a manner such that the end-product does not personally identify You or any other user of the Website and/or App, for example, by using PII to calculate the percentage of our users who have a common telephone area code.
Tracking information is automatically collected and stored as You navigate through the Website and/or App, including but not limited to, browser type, page views, Internet Protocol address (“IP Address”), referring/exit pages, information about how You interact with the Website’s pages, third party links, and traffic and usage trends on the Website.
IP Addresses are the Internet Protocol addresses of the computer and/or mobile that You are using. Your IP Address is automatically assigned to the computer that You are using by Your internet service provider (“ISP”). Your IP Address is identified and logged automatically in our server log files whenever you visit the Website and/or App, along with the time(s) of Your visit(s) and the page(s) of the Website and/or App that You visited. Collecting IP Addresses is standard practice on the Internet and is done automatically by many websites
When you use the App through Your smartphone or other mobile devices (s), we automatically collect the device type and advertising identifier, a unique identifier generated within the device, and we may store this information.
In the case of telephonic conversations between the customer and the retail store, conversations may be recorded for feedback & quality improvement purposes.
If you wish to stop third party tracking of your information, you can choose to do so by changing it accordingly in your ads settings.
In this Privacy Policy, the term “Applicable Laws” shall mean all treaties, statutes, enactments, acts of legislature or parliament, laws (including rules of equity), codes, ordinances, rules, bye-laws, regulations, notifications, guidelines, policies, directions, directives and orders, decisions, decrees, permits, licenses, consents, approvals or other authorizations of any governmental authority, statutory authority, regulatory authority, tribunal, board or court in India, as amended or implemented from time to time.
Notwithstanding anything provided in this Privacy Policy, we shall, at all times, comply with the provisions contained in the Information Technology Act, 2000 and the statutory rules framed thereunder, from time to time, and also with all other laws, rules and regulations, whether already in force or which may be enacted anytime in future, pertaining to data security and management, data storage, sharing and data protection, in addition to the Aadhaar (Targeted Delivery of Financial and Other Subsidies, Benefits and Services) Act, 2016,including all rules, regulations, policies, manuals, procedures, guidelines, specifications, standards and directions issued by Unique Identification Authority of India (“UIDAI”).
Personally Identifiable Information
We and our third party service providers may use Your PII and any third party PII that You may provide, as applicable: to fulfill the requests, You have initiated on our Website and/or App, e.g., to allow You to transact successfully and provide You with information that You request; to fulfill the purchases You have initiated on our Website and/or App (e.g., to process mobile wallet payments in connection with Your order); to serve You the correct App version depending on Your device type; to customise content on our Website and/or App to address Your specific needs ; to send You important information regarding the Website and/or App, such as certain changes to our terms, conditions, policies and/or other administrative information. Since this information may be material to Your use of the Website and/or App, You may not opt out of receiving such communications, for as long as You choose to continue using the Website and/or App; to permit You to participate in contests and other promotions either initiated by catlee or by any of its third party affiliates or any other third party whose products are listed on catlee through the Website and/or App (collectively, “Promotions”); to inform You of products, programs, Services and Promotions that we believe may be of interest to You; to engage with You through social media, including through direct messaging; to allow You to rate Your transactions and view Your transaction history; and to suggest other products that You might like based on Your transaction history; to engage with You in online surveys and use the data collected through such surveys to enhance Your experience with the Website and/or App; to diagnose and resolve problems with our Website and/or App or servers and for other technical and administrative troubleshooting purposes; for our internal business purposes, such as data analysis, audits, developing new products, enhancing our Website, improving our Services, identifying usage trends and determining the effectiveness of our promotional campaigns; and for providing You uninterrupted and satisfactory Services, to administer our relationship with You, to comply with any statutory or regulatory requirement, to monitor Your use of our Services for the purposes of ensuring compliance with our user rules.
Client confidentiality and trust are important to us. Your information will be kept private and confidential at all times. We do not share Your personal information with any third party/agency for marketing / business purposes. It will be shared only if government - mandated regulatory agencies request for the same.
When you communicate with us (via email, phone, through the catlee Platform or otherwise), we may maintain a record of your communication;
Location information: Depending on the Services that you use, and your app settings or device permissions, we may collect your real time information, or approximate location information as determined through data such as GPS, IP address;
Usage and Preference Information: When you use one of our location-enabled services (for example, when you access Services from a mobile device), we may collect and process information about your mobile device's GPS location (including the latitude, longitude or altitude of your mobile device) and the time the location information is recorded to customize the Services with location-based information and features (for example, to inform you about restaurants in your area or applicable promotions). Some of these services require your personal data for the feature to work and we may associate location data with your device ID and other information we hold about you. We keep this data for no longer than is reasonably necessary for providing services to you. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by disabling the GPS or other location-tracking functions on your device, provided your device allows you to do this.
Stored information and files: catlee mobile application may also access metadata and other information associated with other files stored on your mobile device. This may include, for example, photographs, audio and video clips, personal contacts and address book information. If you permit the catlee app to access the address book on your device, we may collect names and contact information from your address book to facilitate social interactions through our services and for other purposes described in this Policy or at the time of consent or collection. If you permit the catlee app to access the calendar on your device, we collect calendar information such as event title and description, your response (Yes, No, Maybe), date and time, location and number of attendees.
Background location: catlee delivery partner application use your background location for real time live tracking of approximate location and keep the duty/Available status active weather the application is being used or not
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